Qantas Airways Assessments

Prepare for the Qantas Airways recruitment process with tailor-made practice materials.

About Qantas Airways

Qantas is the flag-carrying airline of Australia and is a founding member of the Oneworld airline alliance that also includes British Airways and American Airways. As the most popular - and largest by fleet size - airline in Australia, Qantas has been taking commercial passengers around the world since 1935, and continues to grow, taking 50 million people in the air every year.

Originally founded in 1920 as Queensland and Northern Territory Aerial Services Limited (QANTAS), a hundred years of development and a group that covers both long-haul and short-haul flights to and from Australia and New Zealand to the most international destinations of any Australian airline has made Qantas a real destination for pilots, cabin crew and ground support professionals who are looking to make a real difference.

If you want to work at Qantas, you need to be exceptional, able to rise to the challenge, and be ready to achieve the impossible with the support of an inclusive and diverse team. 30,000 people are employed by Qantas, with 93% based in Australia, in a range of different positions.

Business areas include:

  • Pilots and Flight Operations
  • Cabin Crew
  • Customer Service
  • Brand Marketing and Communications
  • Engineering
  • Ground Operations
  • Finance Strategy and Commercial Planning
  • Administration, Support and Services
  • Environment and Quality Assurance
  • HR
  • Legal
  • Property Management
  • International Careers
  • Logistics
  • Sales

A flexible, competitive salary package with bonuses and benefits is available to all staff, with remuneration commensurate with experience and job level. The high flying culture of Qantas has an eye on the future while offering world-class customer experience, maintaining high standards of safety and integrity and making a positive impact on the broader community - so passionate, driven and competitive people will love the fast-paced atmosphere.

Qantas Airways Application Process

For each role, the application process might be slightly different, but it pays to be prepared as you cannot be sure what steps you will face. Throughout the application process, keep in mind that Qantas has three pillars that they use to further the business mission:

  • Delivering Today
  • Looking Ahead
  • Acting Responsibly.

Throughout the application process, keep these ideals in mind as it will help you provide examples of how you have behaved in line with these pillars. It is also worth considering how you can demonstrate Qantas Group values, which are:

  • Everyone has the right to return home safely.
  • Customers determine our success.
  • Being a fit, agile and diverse organisation drives innovation and simplicity.
  • Working together in an inclusive manner always delivers the optimal group outcome.
  • Each employee deserves respect, trust and good leadership.

Qantas Airways Online Application Form

Every application starts with an online application form. This needs to be accompanied by an up to date, tailored CV that actively demonstrates the skills, qualifications and competencies that you have which match the requirements of the role as noted in the job description.

In the online application, you will have to create an account - this makes it easier for you to manage your applications and receive any information from Qantas regarding your details. You might be asked additional questions about why you want to work for Qantas - this is a good time to demonstrate the research you have completed on the role and the business. For some positions, you will need to answer role-specific questions too.

Qantas Airways Assessment Process

Qantas Interviews

The interview is likely to be the first time you will meet the recruitment team, and it is an important step for them to get to know you as something other than a CV.

The number of interviews and the structure will vary depending on the role you have applied for, but in general, you will be interviewed by a member of the recruitment team, a manager of the department you have applied for, or a combination of both.

Be prepared to answer questions about your CV and experience. These are termed 'Behavioural Event' questions and are used to assess your competencies in line with the business values. The best way to answer these questions is to describe the situation, name the task, list the actions you took, and provide the result or outcome. This is known as the STAR mnemonic (Situation, Task, Actions, Result) and is a good way to organise your thoughts when providing examples.

The interview is a two-way street, so you should also be prepared with some insightful questions - not just about what benefits are included in the salary package, but questions about the research you have done into Qantas.

Qantas Cabin Crew Interview Questions

While the interview inquiries may vary, many applicants can expect questions like:

  • Why do you want to work for Qantas Airlines?
  • Why should we hire you?
  • Describe your strengths and weaknesses.
  • Describe a time when you have gone above and beyond.
  • Describe a time when you have dealt with a difficult customer.

Qantas Airways Aptitude Tests

Qantas uses SHL and TalentQ to create psychometric assessments which are used as screening tools. Psychometric tests are designed to offer a way to differentiate between similarly qualified candidates based on their inherent aptitudes and ability to learn.

The tests usually comprise of:

  • verbal reasoning - assessing your ability to read, understand and analyse information presented in text
  • numerical reasoning - assessing your ability to read, understand, and analyse data presented in tables or charts
  • abstract reasoning - assessing your ability to understand the relationship between images and use this information to reach a logical conclusion
  • personality assessments - work behaviour, personality traits and situational judgement.

You will be informed of which type of test you will face during the application process, and it is always a good idea to practice the test beforehand if you can - so you are more familiar with the format and structure, and know what the test is looking for. These tests are usually timed to add more pressure, so practice answering quickly and correctly for the best results.

Qantas Airways Assessment Centre

In the assessment centre, you will be joined by other candidates for a live, in-person assessment. Assessment centres are usually full day events, with a number of different exercises that need to be completed, both in groups and individually.

You can expect to deal with case studies, presentations and role plays.

Throughout the assessment centre, you will be under constant assessment by the recruitment team - so make sure that you are demonstrating excellent communication, negotiation, teamwork and listening skills, no matter what the exercise is. Bringing your best to the assessment centre, from the way you dress to the way you behave, is the way to do well on the day.

Qantas Airways In-tray Exercises

An in-tray exercise assesses the way you prioritise your workload and make decisions. You will need to manage an email inbox while dealing with incoming questions and queries, and will have to decide what needs to be dealt with first, and how to organise your time.

This is a good test of your logical ability and leadership, as well as decision making and problem solving, and is useful for the recruitment team to judge your ability to deal with a variable workload.

Qantas Pilot Simulator Assessments

The simulator assessment is based on the Boeing 747 and is used to assess your in-flight abilities.

This is based on a 'normal' flight, with simple maneuvers and no emergencies to deal with. You will be with a Qantas pilot while you undertake the simulation, and it is CASA authorised and regulated.

This should be a simple demonstration of your altitude flying and pre-flight checks.

There will also be background checks completed at all levels, including criminal background, financial history and references from previous employers.

Sample Qantas Airways Assessments question Test your knowledge!

Score: /5

Which of these statements would a passenger likely not consider as a logical reason for a flight delay?

  • Technical issues with the aircraft's navigation system
  • Unexpectedly heavy air traffic
  • Pilot's preference for a different takeoff time
  • Adverse weather conditions affecting flight safety

Which of the following best describes the strategy used by successful airlines to ensure prolonged customer satisfaction?

  • Frequent changes in management to bring innovative ideas
  • Offering the lowest possible prices for all flights
  • Maintaining a balance between service quality and competitive pricing
  • Focusing solely on international flights to increase market share

If an airline carried 50 million passengers in 2019 and saw a passenger increase of 5% yearly, how many passengers would it carry in the year 2021?

  • 52,500,000
  • 53,625,000
  • 55,125,000
  • 56,250,000

Imagine you are evaluating airline service characteristics that do not directly connect to flight operations. Which trait would you categorize as abstract?

  • The color scheme of the airline's logo
  • Turnaround time of aircraft between flights
  • Fuel efficiency of the airline's fleet
  • Number of daily flights between two destinations

When faced with a sudden regulatory change that requires all airlines to cut emissions by 20% within the next 5 years, what would be the most logical first step to take?

  • Immediately purchase new, fuel-efficient planes
  • Assess current fleet emissions and identify areas for improvement
  • Launch a marketing campaign highlighting the airline's commitment to the environment
  • Reduce the number of flights to decrease overall emissions

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Qantas Airways Assessments Tips

Familiarize Yourself with Aviation Terms

Before you sit for any practice exams, take the time to understand common aviation jargon and terminology. Qantas, being a major airline, will likely incorporate industry-specific language in their assessments. So grab those aviation glossaries and make flashcards if you have to. The more familiar you are with the lingo, the more confident you'll be during the test.

Understand the Qantas Ethos

As a historic and leading airline, Qantas is not just about flying people from point A to B; it's about providing exceptional service and a deep dedication to safety. When practicing for exams, consider how Qantas values might be reflected in their hiring process and how you can demonstrate alignment with their principles in your answers.

Practice Makes Perfect

You've heard it a million times because it's true. Using Careerroo to take practice exams that mimic the structure and content of what you'll find in Qantas' application process is essential. It helps you to get comfortable with the format and timing, so you're not caught off guard on the big day. Practicing also helps you to identify your strengths and areas that need more attention.

Stay Calm and Take Your Time

While practice exams are timed to prep you for the real deal, it's vital not to rush. Understand how to pace yourself during the test to ensure you can complete all the questions. On test day, take a deep breath, and focus on the questions one at a time. Accuracy is just as important as speed.

Simulate the Test Environment

To make your practice as effective as possible, try to simulate the testing conditions you'll find during the Qantas application. Find a quiet space free of distractions, and set a timer for each practice exam. The more you can mimic the actual test environment, the less intimidating it will be when you take the real exam.

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Qantas Airways Assessments FAQs

What are the core values of Qantas?

Qantas' core values include safety, teamwork, integrity, customer focus, innovation, and diversity.

Why does Qantas use psychometric assessments?

Qantas uses psychometric assessments to objectively evaluate candidates' cognitive abilities, personality traits, and potential for success in a given role, ensuring they have the necessary skills for the job.

What's the best way to prepare for the Qantas psychometric assessments?

You can practice free Qantas assessments using our online platform. Practicing tests will help you become familiar with the test format and gradually improve your score.