JetBlue is an American low-cost airline that is based in JFK airport, in New York City. With more than 22,000 employees and flying 40 million customers a year to over 100 cities in the US, Caribbean, and Latin America, JetBlue has a lofty vision to 'inspire humanity'.
Since 2000, when JetBlue was founded, they have become the sixth largest airline in America according to passenger numbers. The JetBlue values - safety, caring, integrity, passion, and fun - are a major part of the business, helping to shape the way they are viewed by customers and the way they recruit staff.
Job roles at JetBlue are varied and interesting, and applicants can choose from the following areas:
- Airport operations
- Customer Support
- First Officer
- Ground Operations
- Inflight (Cabin Crew)
- Support Center (corporate)
- Systems Operations
- Technical Operations
- Technology Ventures
- Travel Products.
The inflight team are the cabin crew, and would say that “this is a lifestyle, not a job”;. Initial training for cabin crew - and all new hires - takes place at the JetBlue University in Florida, with state-of-the-art training facilities, classrooms, and simulators to ensure minimum standards.
Once initial training has been completed, you will be expected to relocate or commute to one of the five bases - Boston, Fort Lauderdale, New York City, Los Angeles, or Orlando.
JetBlue Application Process
Available roles at JetBlue are advertised on the careers page, where you can search by location or by keyword. The application process is designed to ensure that candidates have the relevant experience, skills, and qualifications to be successful in the role.
The first stage in the application process is to complete the online application. You will need to create a profile in the career section, and this will be the hub for your recruitment journey.
Each role features a detailed job description, and you should make sure you read this and use the information to put together your initial online application. In the job description you will find:
- Position Summary
- Essential Responsibilities
- Minimum Experience and Qualifications
- Preferred Experience and Qualifications.
With these details, you need to ensure that your resume highlights your skills and competencies that relate to the job requirements. As part of the application, you will be expected to upload a tailored resume as well as answer some screener questions. Together, these will demonstrate to the recruiters that you meet the minimum requirements.
If you match the requirements and the essential criteria, you will be invited to take a number of online psychometric tests. These are sent as a link in an email, and you can complete them in your own time.
These tests are not necessarily knowledge tests; they are an assessment of your aptitude in certain areas and help to judge your behavior at work, how you make decisions, and how you react under pressure.
Situational Judgment Test (SJT)
The situational judgment test is an assessment that is based on a number of realistic work-based scenarios with different outcomes that you can choose.
Each scenario is a situation that you could be faced with in the workplace, and you will need to decide what the best course of action to take would be. The multiple choice options might all seem as valid as each other - and there is no real 'right' or 'wrong' answer. However, this is assessing the way you behave at work and how you solve problems, and your answers will be compared to an 'ideal candidate' profile, so it is worth bearing in mind the JetBlue values when you are choosing your answers.
There are some personality traits that are more valuable to the cabin crew workplace than others, and one way for a recruiter to be sure that you will fit with the culture and the responsibilities of the role is through a personality test.
These tests are usually presented as a group of statements, and you need to rate each one on a scale from 'most like me' to 'least like me'. Personality tests are usually untimed, but you should always go with your instincts rather than try to choose the answer you think the recruitment team wants to see.
Verbal reasoning assessments are all about the way you read, understand, and analyze written information. With a time limit, you need to quickly read a passage of text and then answer a multiple choice question about the content.
This is usually presented as a statement following a passage, and you will need to decide if the statement is true, false, or there isn't enough information to say.
You do not need any previous job-related knowledge to complete a verbal reasoning assessment - the answers are provided in the text.
The numerical reasoning assessment is a similar format - some numerical data is presented, usually in the form of a table or graph. There will be a question presented regarding this data, and you will usually need to complete some basic mathematical operations to find the correct answer from the multiple choice options.
This is not a math test - instead, it is an assessment of the way you understand and analyze numerical data, so the calculations you will have to make are basic school level, including addition, subtraction, multiplication,and division.
As a form of logical thinking, abstract reasoning is an assessment of the way you reach a decision using limited information.
Abstract reasoning tests consist of a series of shapes or images that are arranged in a sequence with a missing item. To find the correct answer from the multiple choice answers, you need to understand the rule that governs the pattern of the sequence and apply it.
The combination of a time limit and unfamiliar information make this assessment challenging.
If your test results match what the recruitment team are looking for, you will be invited to take part in a video interview. Although this is pre-recorded and can be taken in your own time, it is a good idea to treat it like a face-to-face interview - especially in terms of preparation.
You will be presented with several questions and will need to film yourself as you give your answers, using a webcam or a smartphone camera. You want to give a good impression, so make sure your background is plain and inoffensive, and you are dressed as you would for an in-person interview.
The questions are likely to be a combination of motivational - 'why do you want to work for JetBlue?' - and competency-based - 'describe a time you gave exceptional customer service.'
You can prepare for these questions by thinking of examples that demonstrate your skills and competencies based on the details in the job description.
The interview rounds are known as 'The Blue Review' and are most similar to the assessment center process that is used in other recruitment strategies.
In these rounds, you will take part in a group interview that includes a task. This will allow the recruiters to assess your teamwork, listening, communication, and leadership skills.
You will also have a one-on-one interview with the recruitment team that is designed to dive deeper into your relevant experience, details about your skills and qualifications, and what makes you an ideal candidate. The interview is an excellent time for you to bring forward your knowledge about JetBlue as a company, and how it fits in the wider aviation industry. You can refer back to the job description for an idea of the questions that you might be asked, too.