JetBlue Assessments

Prepare for the JetBlue recruitment process with tailor-made practice materials.

About JetBlue

JetBlue is an American low-cost airline that is based in JFK airport, in New York City. With more than 22,000 employees and flying 40 million customers a year to over 100 cities in the US, Caribbean, and Latin America, JetBlue has a lofty vision to 'inspire humanity'.

Since 2000, when JetBlue was founded, they have become the sixth largest airline in America according to passenger numbers. The JetBlue values - safety, caring, integrity, passion, and fun - are a major part of the business, helping to shape the way they are viewed by customers and the way they recruit staff.

Job roles at JetBlue are varied and interesting, and applicants can choose from the following areas:

  • Airport operations
  • Customer Support
  • First Officer
  • Ground Operations
  • Inflight (Cabin Crew)
  • Support Center (corporate)
  • Systems Operations
  • Technical Operations
  • Technology Ventures
  • Travel Products.

The inflight team are the cabin crew, and would say that “this is a lifestyle, not a job”;. Initial training for cabin crew - and all new hires - takes place at the JetBlue University in Florida, with state-of-the-art training facilities, classrooms, and simulators to ensure minimum standards.

Once initial training has been completed, you will be expected to relocate or commute to one of the five bases - Boston, Fort Lauderdale, New York City, Los Angeles, or Orlando.

JetBlue Application Process

Available roles at JetBlue are advertised on the careers page, where you can search by location or by keyword. The application process is designed to ensure that candidates have the relevant experience, skills, and qualifications to be successful in the role.

JetBlue Online Application

The first stage in the application process is to complete the online application. You will need to create a profile in the career section, and this will be the hub for your recruitment journey.

Each role features a detailed job description, and you should make sure you read this and use the information to put together your initial online application. In the job description you will find:

  • Position Summary
  • Essential Responsibilities
  • Minimum Experience and Qualifications
  • Preferred Experience and Qualifications.

With these details, you need to ensure that your resume highlights your skills and competencies that relate to the job requirements. As part of the application, you will be expected to upload a tailored resume as well as answer some screener questions. Together, these will demonstrate to the recruiters that you meet the minimum requirements.

JetBlue Aptitude Tests

If you match the requirements and the essential criteria, you will be invited to take a number of online psychometric tests. These are sent as a link in an email, and you can complete them in your own time.

These tests are not necessarily knowledge tests; they are an assessment of your aptitude in certain areas and help to judge your behavior at work, how you make decisions, and how you react under pressure.

JetBlue Situational Judgment Test (SJT)

The situational judgment test is an assessment that is based on a number of realistic work-based scenarios with different outcomes that you can choose.

Each scenario is a situation that you could be faced with in the workplace, and you will need to decide what the best course of action to take would be. The multiple choice options might all seem as valid as each other - and there is no real 'right' or 'wrong' answer. However, this is assessing the way you behave at work and how you solve problems, and your answers will be compared to an 'ideal candidate' profile, so it is worth bearing in mind the JetBlue values when you are choosing your answers.

JetBlue Personality Test

There are some personality traits that are more valuable to the cabin crew workplace than others, and one way for a recruiter to be sure that you will fit with the culture and the responsibilities of the role is through a personality test.

These tests are usually presented as a group of statements, and you need to rate each one on a scale from 'most like me' to 'least like me'. Personality tests are usually untimed, but you should always go with your instincts rather than try to choose the answer you think the recruitment team wants to see.

JetBlue Verbal Reasoning Test

Verbal reasoning assessments are all about the way you read, understand, and analyze written information. With a time limit, you need to quickly read a passage of text and then answer a multiple choice question about the content.

This is usually presented as a statement following a passage, and you will need to decide if the statement is true, false, or there isn't enough information to say.

You do not need any previous job-related knowledge to complete a verbal reasoning assessment - the answers are provided in the text.

JetBlue Numerical Reasoning Test

The numerical reasoning assessment is a similar format - some numerical data is presented, usually in the form of a table or graph. There will be a question presented regarding this data, and you will usually need to complete some basic mathematical operations to find the correct answer from the multiple choice options.

This is not a math test - instead, it is an assessment of the way you understand and analyze numerical data, so the calculations you will have to make are basic school level, including addition, subtraction, multiplication, and division.

JetBlue Abstract Reasoning Test

As a form of logical thinking, abstract reasoning is an assessment of the way you reach a decision using limited information.

Abstract reasoning tests consist of a series of shapes or images that are arranged in a sequence with a missing item. To find the correct answer from the multiple choice answers, you need to understand the rule that governs the pattern of the sequence and apply it.

The combination of a time limit and unfamiliar information make this assessment challenging.

JetBlue Video Interview

If your test results match what the recruitment team are looking for, you will be invited to take part in a video interview. Although this is pre-recorded and can be taken in your own time, it is a good idea to treat it like a face-to-face interview - especially in terms of preparation.

You will be presented with several questions and will need to film yourself as you give your answers, using a webcam or a smartphone camera. You want to give a good impression, so make sure your background is plain and inoffensive, and you are dressed as you would for an in-person interview.

The questions are likely to be a combination of motivational - 'why do you want to work for JetBlue?' - and competency-based - 'describe a time you gave exceptional customer service.'

You can prepare for these questions by thinking of examples that demonstrate your skills and competencies based on the details in the job description.

JetBlue Interview Rounds

The interview rounds are known as 'The Blue Review' and are most similar to the assessment center process that is used in other recruitment strategies.

In these rounds, you will take part in a group interview that includes a task. This will allow the recruiters to assess your teamwork, listening, communication, and leadership skills.

You will also have a one-on-one interview with the recruitment team that is designed to dive deeper into your relevant experience, details about your skills and qualifications, and what makes you an ideal candidate. The interview is an excellent time for you to bring forward your knowledge about JetBlue as a company, and how it fits in the wider aviation industry. You can refer back to the job description for an idea of the questions that you might be asked, too.

Sample JetBlue Assessments question Test your knowledge!

Score: /5

Which of the following is an example of abstract reasoning in the context of improving airline operations?

  • Calculating the most fuel-efficient flight paths based on weather forecasts.
  • Choosing a new aircraft based entirely on its seating capacity.
  • Developing a method for predicting future booking trends from past data.
  • Evaluating the effectiveness of in-flight service training programs.

An aircraft consumes fuel at a rate of 5 gallons per mile in an endurance test. If the aircraft travels 360 miles, how much fuel will it have used?

  • 1,500 gallons
  • 1,800 gallons
  • 2,000 gallons
  • 2,500 gallons

After reading the passage, which statement best captures the company's mission?

An airline company focuses on not just the comfort and safety of its passengers, but also strives to enhance the overall travel experience by incorporating innovative environmental and social practices. It consistently works towards reducing its ecological footprint while providing exceptional and personalized services to its travelers.

  • The company's mission is primarily to ensure the safety and comfort of its passengers.
  • The airline's mission includes a strong focus on minimizing its environmental impact while delivering superior travel experiences.
  • Innovative practices are aimed purely at improving operational efficiency.
  • The airline aspires to be the leading company solely based on its environmental practices.

If a new check-in procedure reduces customer waiting time by a third, and the average waiting time before was 45 minutes, what is the new average waiting time?

  • 15 minutes
  • 30 minutes
  • 60 minutes
  • 35 minutes

When resolving customer complaints, it is paramount to offer compensation that:

  • Exceeds customer expectations to guarantee repeat business.
  • Is consistent with company policies and equally fair to all customers.
  • Costs as little as possible while still appeasing the customer.
  • Promotes additional purchases during the same interaction.

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JetBlue Assessments Tips

Know Your Craft

Understand that JetBlue isn't just looking for pilots and flight attendants; they're on the lookout for top-notch professionals across the board. Brush up on the specifics of your aviation field, whether it's customer service, operations, or technical support. Having a solid grasp of industry-specific knowledge will shine through in your exam answers and show JetBlue that you mean business.

Understand the Mission

Remember, JetBlue's mission is to ‘inspire humanity’ - this ethos weaves through everything they do. Reflect this vision in your test responses where possible. If you're faced with situational judgment questions, think about the compassionate and comprehensive customer service that JetBlue prides itself on. Show them that you’re not just there to do a job; you’re there to make a difference.

Stay Calm Under Pressure

The aviation industry can be fast-paced and demands a cool head under pressure. Practice keeping calm during your exam prep with Careerroo’s realistic simulation tests. The more comfortable you are with the exam format and the types of questions you'll encounter, the more composed you'll be on the big day.

Attention to Detail

Mistakes in the sky can have serious consequences. Show JetBlue that you have what it takes by being meticulous in your exam responses. Double check your work for any errors or omissions, as this attention to detail will not go unnoticed. It’s just as important in your test as in the air or on the ground.

Time Management is Key

While it's important to be thorough in your responses, being mindful of the clock is equally crucial. Striking the right balance between speed and accuracy is a sought-after skill in aviation. With Careerroo's practice exams, you can perfect your pace, ensuring you can confidently answer all the necessary questions within the given time limits.

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JetBlue Assessments FAQs

How much math do I need to score well on the JetBlue numerical reasoning test?

To perform well on the JetBlue numerical reasoning test, you should have a strong foundation in basic math, percentages, ratios, and the ability to interpret graphs and charts.

How can I prepare for the JetBlue assessments?

You can practice free JetBlue assessments using our online platform. Practicing tests will help you become familiar with the test format and gradually improve your score.

How is the JetBlue personality test scored?

The JetBlue personality test is scored based on how well your personality traits align with the company's values and the specific job requirements, rather than a pass/fail scoring.