About Delta Airlines
Founded in 1925, and with its headquarters in Atlanta, Georgia, Delta Air Lines (commonly known as Delta) is a leading name in commercial aviation, operating both domestic and international flights to over 300 destinations around the world.
With a global staff count of over 75,000, it's a major industry employer. You'll find opportunities at Delta in a broad range of business functions including flight crew, onboard services, ground crew and customer service.
You'll also find plenty of scope behind the scenes with jobs available in operations, finance, communications and marketing, software development, and customer experience, to name a few.
For candidates applying to Delta, there's a stringent recruitment process designed to shortlist the most promising talent.
Delta Air Lines Application Process
As its various business functions are so diverse, your experience as a Delta Air Lines candidate will be unique to the role you are applying for.
However, there are certain steps that all applicants will go through, provided they are successful in each one. You'll find these outlined below.
Once you've found a relevant opening, you'll need to create a candidate profile through the Delta careers site to progress with your application.
It's worth noting here that the organization requires all applicants to be over the age of 18 and hold a high school diploma (or equivalent).
To complete the application, you'll need to input standard personal details, and upload your resume and a cover letter. You'll also need to answer a number of screening questions, designed to give Delta insight into your understanding of the organization, and your motivations for applying.
It's vital to make the right first impression here, so regardless of the role you're applying for, center your answers around Delta's purpose and core values. These are:
- Servant leadership
Candidates that show promise in their application will then be invited to take a series of online psychometric assessments. This is where the recruitment process starts to vary according to the role.
The tests administered will measure the specific aptitudes required to fulfill your responsibilities. They may also assess behavioral styles and character traits. Tests you may encounter include:
Numerical reasoning tests - these look at how well you're able to interpret data to draw conclusions. The typical question format is a word problem relating to data presented in a table, chart or graph.
Verbal reasoning tests - these tests assess critical thinking. Questions ask you to evaluate written information to determine if a given conclusion can logically be drawn from it. They may also ask you to evaluate arguments, or identify inference and assumptions.
Logical reasoning tests- here you're required to identify abstract rules and relationships by filling in missing parts of a visual sequence. These tests are used to measure your problem solving skills.
Spatial reasoning tests- questions here may ask you to do various things. You might need to mentally manipulate 2D and 3D objects, identify movement, or determine relationships between shapes. Those with strong spatial reasoning skills are attentive to detail.
Wonderlic test - for some roles, the Wonderlic test may be administered. This is a blended cognitive assessment that measures your ability to follow instruction, your adaptability, and your problem solving skills. It's a quick fire test, with just eight minutes to work through 30 questions of varying types.
Situational judgment tests - these give Delta an idea of your professional judgment. Essentially, your understanding of what constitutes an appropriate response under different circumstances. You'll select what you see as the best course of action based on hypothetical scenarios.
This list is not exhaustive. For technical roles, you'll likely sit a mechanical reasoning test, which measures your ability to apply physical and mechanical concepts. Others may take a personality test, which looks at character traits and working preferences.
Delta will inform you in advance of the required assessments, and you should start taking practice tests as soon as possible.
Again, this stage varies according to the role. As a general rule however, phone and/or video interviews are conducted first.
In the phone interview, you'll discuss your past experience and expectations of the role with a member of HR. The video interview is pre-recorded, so you'll receive questions to which you'll record and upload your answers.
If you pass this stage, you'll be invited to an in person interview. This could be with one single assessor, or in front of a panel.
Some candidates may attend a group interview, akin to an assessment center. You'll be one of several applicants there on the day, and will sit through a presentation, take part in group exercises, and complete your one to one interview.
Whatever form of interview you attend, there will be a strong emphasis on competency based questions so use the STAR method to construct effective responses.
The hiring team will then assess all aspects of your application and inform you of the outcome. This can often take a while, so be patient and don't panic. If you are unsuccessful, it's advisable to seek feedback from Delta and use this to improve your next application performance.