Alaska Airlines

Prepare for the Alaska Airlines recruitment process with tailor-made practice materials.

About Alaska Airlines

Alaska Airlines, founded in 1932, has grown into one of the largest airlines in the United States, with a reputation for safety, reliability, and exceptional customer service.

The company operates flights to more than 115 destinations across the United States, Canada, Mexico, and Costa Rica. As a subsidiary of Alaska Air Group, the company has been recognized for its commitment to the environment, diversity, and inclusion.

Working for Alaska Airlines offers a chance to be part of an innovative and growth-oriented organization that values its employees and provides ample opportunities for personal and professional development.

Roles at Alaska Airlines

Alaska Airlines offers a wide range of roles and fields that cater to diverse interests and skillsets. Some of the main roles and fields include:

  • Flight Attendants: Ensuring passenger safety, comfort, and satisfaction during flights by providing excellent customer service.
  • Pilots: Flying aircraft safely and efficiently while adhering to strict safety regulations and company policies.
  • Airport Operations: Roles in this field encompass customer service, baggage handling, and ground support, all of which contribute to the smooth functioning of the airline's daily operations.
  • Maintenance & Engineering: Ensuring the safe and efficient operation of the airline's fleet through maintenance, repair, and engineering services.
  • Corporate & Administrative: Supporting the airline's operations through roles in finance, human resources, marketing, IT, and other corporate functions.

Alaska Airlines Culture, Values And Benefits

Alaska Airlines is committed to fostering a diverse and inclusive work environment that encourages collaboration, innovation, and personal growth.

The company's core values include safety, integrity, professionalism, resourcefulness, and a genuine, caring attitude toward customers and employees. These values are reflected in the company's policies, decision-making processes, and employee interactions.

Employees at Alaska Airlines can expect a supportive work environment that offers competitive compensation and benefits. Some of the benefits include medical, dental, and vision insurance, retirement savings plans, generous paid time off, employee assistance programs, and travel privileges for employees and their families.

Alaska Airlines Application Process

Online Application

Prospective employees must submit an online application through the Alaska Airlines careers website. The application requires candidates to provide personal information, employment history, education, and relevant skills.

Screening Interview

Selected candidates may undergo a phone screening or video interview with a recruiter. The screening interview typically takes 30 minutes and is an opportunity for Alaska Airlines to assess your suitability for the role. You should come prepared with questions and be knowledgeable about the job specification you've applied for.

Pre-screening interview questions may include:

  • Tell me about yourself
  • Why do you want to work for Alaska Airlines?
  • Tell me about the time you went above and beyond for a customer.
  • What work environment do you like to be in?

Alaska Airlines Aptitude Tests

Depending on the role, candidates may also be required to take aptitude tests during the early stages of recruitment which assess their cognitive abilities, technical skills, and personality traits.

Cognitive Ability Tests

Cognitive ability tests measure a candidate's general intelligence, problem-solving skills, and ability to process information quickly and accurately.

Cognitive ability tests may cover numerical, verbal, and abstract reasoning. To prepare for these tests, practice solving problems, improve your mental math skills, and work on your reading comprehension.

Alaska Airlines Numerical Test

In the Alaska Airlines numerical test, candidates can expect questions that assess their ability to interpret and analyze numerical data. This test often includes questions related to graphs, tables, and basic arithmetic operations, such as percentages, ratios, and simple algebra.

The test typically consists of multiple-choice questions with a time limit.

Candidates may be presented with numerical data in various formats and asked to solve problems or draw conclusions based on the information provided.

To pass the numerical test, practice working with various types of numerical data, such as charts, graphs, and tables. Brush up on your basic arithmetic skills, including addition, subtraction, multiplication, and division. If possible, time yourself while solving practice problems to improve your speed and accuracy.

Alaska Airlines Verbal Reasoning Test

The Alaska Airlines verbal reasoning test evaluates candidates' ability to understand and analyze written information. Questions may involve reading passages, identifying the main idea, drawing conclusions, or determining the meaning of words and phrases in context.

The test typically consists of multiple-choice questions based on short passages or sentences. Candidates may be asked to identify the main idea, draw conclusions, or answer questions about specific details within the text.

To pass the verbal reasoning test, practice reading various types of texts and answering comprehension questions. Work on building your vocabulary by learning new words and understanding their meaning in context. Focus on improving your reading speed while maintaining accuracy.

Alaska Airlines Abstract Reasoning Test

The Alaska Airlines abstract reasoning test assesses candidates' ability to identify patterns, relationships, and trends in abstract data. Questions often involve visual puzzles or sequences, requiring candidates to determine the next shape or pattern in a series.

The test typically consists of multiple-choice questions with a time limit. Candidates may be presented with a series of shapes or patterns and asked to determine the next item in the sequence or to identify the relationship between different elements.

To pass the abstract reasoning test, practice working with various types of abstract data, such as sequences, patterns, and visual puzzles. Develop your spatial reasoning skills and learn to recognize common patterns and relationships in abstract information.

Alaska Airlines Situational Judgment Test

The Alaska Airlines situational judgment test evaluates candidates' ability to handle work-related scenarios, assess their problem-solving skills, and determine their alignment with the company's values and culture. Questions often present candidates with hypothetical situations and ask them to choose the most appropriate response or course of action.

The test typically consists of multiple-choice questions that present candidates with a hypothetical situation and a list of possible responses. Candidates are asked to choose the most appropriate response or to rank the responses in order of effectiveness.

To pass the situational judgement test, familiarize yourself with Alaska Airlines' values and culture. Practice responding to various work-related scenarios, considering how your actions align with the company's expectations. Reflect on your past experiences and think about how you have handled similar situations in the past.

Technical Skill Assessments

Depending on the role, candidates may be required to complete technical skill assessments that evaluate their knowledge and expertise in specific areas, such as maintenance, engineering, or IT.

To prepare for these assessments, review relevant materials, refresh your knowledge of industry best practices, and stay up-to-date on the latest trends and technologies.

Personality Tests

Alaska Airlines may use personality tests to assess candidates' work styles, interpersonal skills, and cultural fit within the organization.

These tests typically involve a series of statements or questions related to various personality traits and work habits. To prepare for personality tests, be honest and consistent in your responses, and take the time to reflect on your work style and preferences.

Final Interview(s)

The final stage of the recruitment process are in-person interviews. This is an opportunity for candidates to showcase their skills and qualifications while learning more about the company and the specific job role.

Those invited for an interview should expect a thorough, structured process that will assess their suitability for the position.

The interview process at Alaska Airlines usually begins with behavioral and situational questions designed to assess the candidate's customer service skills, teamwork abilities, and problem-solving capabilities. These questions often revolve around past experiences and how the candidate would handle specific situations in a professional setting.

Candidates should come prepared with examples of times they demonstrated strong communication, leadership, and decision-making skills. Technical or role-specific questions may also be included to evaluate the candidate's knowledge and expertise in their field.

In addition to the standard interview questions, candidates can expect to discuss their background, qualifications, and interest in the aviation industry. It is crucial for applicants to research the company's values, mission, and history to demonstrate their enthusiasm for the role and the organization.

Additionally, interviewers may ask about the candidate's flexibility, adaptability, and willingness to relocate, as these are important factors for many roles within the airline.


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Alaska Airlines FAQs

What types of aptitude tests are used by Alaska Airlines during the recruitment process?

Alaska Airlines typically uses cognitive ability tests, technical skill assessments, and personality tests during the recruitment process. The specific tests will vary depending on the role for which you are applying.

How can I prepare for Alaska Airlines aptitude tests?

To prepare for Alaska Airlines aptitude tests, practice solving problems, improve your mental math and reading comprehension skills, review relevant technical materials, and reflect on your work style and preferences.

Will I receive feedback on my performance in the aptitude tests?

Alaska Airlines may not provide specific feedback on your performance in the aptitude tests. However, you may receive general feedback on your overall performance in the recruitment process, particularly if you reach the interview stage.