About Jetstar
Jetstar is a budget airline that operates mainly in the Asia-Pacific region. It is a subsidiary of Qantas, and its headquarters are in Melbourne, Australia.
The airline is known for its low fares and for offering a no-frills service. It has a strict dress code for passengers and does not allow them to bring any carry-on luggage with them on board the aircraft.
Jetstar conducts an aptitude test for all of its flight attendants. The test includes questions about customer service, safety, and general knowledge. It is designed to assess whether the applicant has the necessary skills and attitude to work for Jetstar.
Roles at Jetstar
Jetstar is always on the lookout for bright and talented people to join their team. Offering a range of jobs and roles, from pilots and cabin crew to engineers and administrators.
Each of these roles requires specific training and experience.
Pilots must have a commercial pilot's license, cabin crew must have a flight attendant certification, and engineers must have an Aircraft Maintenance Engineer license.
Ground staff may require some customer service training, but no specific licenses or certifications are usually required.
Jetstar Culture, Values And Benefits
Jetstar is known for its strong culture of values and benefits for employees. Their company culture focuses on four key areas: safety, teamwork, fun, and integrity.
Employees are rewarded with a range of benefits, including discounted air travel, health insurance, and financial products.
Jetstar also offers employees the opportunity to participate in the company's profit-sharing scheme. This allows employees to share in the success of the business and helps to build a sense of ownership among staff.
Jetstar Application Process
If you're interested in joining Jetstar, you must be prepared for the hiring process as there are several assessments to complete before you are considered.
The hiring process consists of:
- Online application
- Video Introduction
- Interview(s)
- Competency-based assessment
Jetstar Online Application
You can browse jobs online via the Jetstar career portal page and apply online. It's important at this stage to ensure your resume is up to date and free from errors.
You should also ensure you meet the minimum requirements for the role before you apply.
Jetstar Video Introduction
For some of the roles at Jetstar, you might be required to give an initial video introduction so recruiters can find out more about you. You might be asked to discuss your motivations for joining Jetstar, and any relevant work experience you have.
Jetstar Interviews
If your application and video introduction are successful you might be invited to participate in a variety of interviews. This includes a telephone interview, face-to-face interview, and competency-based interview.
Jetstar Telephone Interview
Telephone interviews may be conducted as an alternative to a video introduction. A member of the Jetstar recruitment team will contact you to tell you more about the role and answer any questions you might have. The purpose of the call is to see if you'd be a good fit for the role and to discuss your skills and experience.
Jetstar Face-to-face Interviews
Face-to-face interviews consist of two and are conducted by Jetstar's hiring managers and recruiters. Sometimes the interviews may be held over Skype depending on your location and the distance for you to travel.
Jetstar Competency-based Interview
The competency-based interview requires you to answer a combination of technical and behavioral questions and may occur during the assessment day if you are invited to one.
The technical questions will be role-specific and test your specific skills and knowledge, while the behavioral questions will ask you to respond to situations similar to those that you would encounter in the role.
To prepare for these types of questions it can be useful to practice aptitude questions such as mechanical reasoning, situational judgment, verbal reasoning, and personality questions.
Jetstar Aptitude Tests
Jetstar Mechanical Reasoning Test
A mechanical reasoning test is a type of aptitude test that is often used by airlines to assess an individual's ability to understand and solve mechanical problems. The test usually consists of a series of questions that require the use of basic principles of physics and mechanics.
The format and structure of a mechanical reasoning test can vary depending on the specific purpose for which it is being administered. However, most tests will generally involve questions that require the application of basic principles of physics and mechanics to arrive at a correct solution.
You may be asked a series of mechanical questions depending on the role you've applied for at Jetstar. Practicing mechanical reasoning tests can help.
Jetstar Situational Judgment Test (SJT)
A situational judgment test (SJT) is a type of assessment that is used to evaluate an individual's judgment in how they might handle different work-related situations as part of an airline crew.
The test consists of a series of scenarios that the test-taker must read and then respond to, based on what they would do in that particular situation.
This helps Jetstar assess candidates' potential for making good decisions under pressure.
Jetstar Personality Test
A personality test is a psychological evaluation that measures certain aspects of an individual's character. These tests are used in identifying personality strengths and weaknesses, as well as to provide insight into an individual's overall psychological makeup.
There are a number of different types of personality tests, each with its own unique format and structure. The most common type of personality test consists of true/false and multiple-choice questions. The Myers-Briggs Type Indicator (MBTI) and the Big Five Factor Model (FFM) are two of the most widely used assessments.
Jetstar Verbal Reasoning Test
A verbal reasoning test is another useful test to help you prepare for different roles at Jetstar.
This type of aptitude test measures an individual's ability to understand and analyze information. The test usually consists of a series of questions that must be answered within a certain time limit. The questions typically involve reading a passage of text and then answering multiple-choice questions about the information contained in the passage.
Verbal reasoning tests are often used by employers to assess job applicants, particularly for positions that require strong analytical and communication skills. Airlines, for example, often use verbal reasoning tests as part of their selection process for pilots and other flight crew members.
Jetstar Assessment Day
Assessment sessions last approximately 3 hours at Jetstar and will depend on the role you applied for if you will be invited to one. The experience is an interactive one where Jetstar will take the time to find out more about you.
Three things recruiters are looking for during the 3 hours are passion, enthusiasm, and a can-do attitude. It's crucial to demonstrate all three of these traits to stand out.
The assessment day consists of the following activities on the day:
- Presentation about Jetstar
- 1:1 Interview
- Group activities
There will also be the opportunity to ask questions to existing team members.
Jetstar 1:1 interview
Your competency-based interview may be carried out during the assessment day if you are invited to one. This interview focuses on your experiences, motivations, and suitability for the role you've applied for. Using the STAR method to structure your interview responses is an effective way to communicate your responses.
Jetstar Group Activity
Teamwork is essential at Jetstar and so the group activity gives you a chance to demonstrate your ability to work well with others.
Activities differ greatly but generally to be successful you need to demonstrate good listening skills, communication, and a can-do attitude.
