About Air Canada
Air Canada is one of the largest airline operators in Canada, and the 15th-largest airline in the world. It was founded in 1937, and helps provide thousands of scheduled and charter air transportation journeys for passengers and cargo to 207 destinations worldwide. It also helped found the Star Alliance.
Roles at Air Canada
Air Canada employs over 34,000 people across a wide range of roles. The company has a wide variety of job opportunities available, from customer service and flight attendants to pilots and aircraft maintenance.
Those interested in customer service can apply for jobs at Air Canada call centers or airport counters. Customer service representatives help passengers with everything from booking flights to checking in for their flights. They also provide assistance during delays or cancellations.
Flight attendants are responsible for the safety and comfort of passengers during flights. They provide passenger briefings before takeoff, serve food and beverages, and deal with any onboard emergencies that may arise.
Pilots fly Air Canada aircraft to destinations all over the world. First officers assist the captain during flights, while flight engineers perform maintenance checks on aircraft systems before takeoff and monitor them during flight.
Culture, Values & Benefits
Air Canada offers a range of benefits from health care and insurance programs to travel privileges, pension plans, vacation time, and more.
Joining Air Canada means you will represent not just the company but the country itself. Air Canada's goal is to become a top 10 airline.
Four core values of the air are – safety, environment, employees and communities – based on principles developed by the Global Reporting Initiative (GRI).
The online application process requires candidates to participate in a number of assessments and interviews in order for the airline to screen the best candidates for the job.
The application process includes:
- Online application
- Aptitude tests
To begin, candidates should apply for a role via Air Canada's career website. The online application requires you to upload a copy of your latest resume and a cover letter. It is important during this stage that you ensure your application is error-free.
Thomas GIA Test
The Thomas International psychometric test is used by Air Canada to assess candidates for skills such as intelligence and problem-solving.
The assessment uses multiple-choice questions and takes approximately 20-minutes to complete.
It's comprised of five sections:
- Reasoning test
- Perceptual speed test
- Word meaning
- Spatial visualisation
To do well in the assessment we recommend practicing a range of aptitude tests to prepare.
Numerical Reasoning Test
A Numerical reasoning test is a test that assesses your ability to understand and work with numerical information.
The test is designed to measure your mathematical skills and your ability to solve problems. The test is usually administered in a multiple-choice format, and you will be given a set amount of time to complete the test.
Air Canada uses the assessment to help identify candidates who have the ability to understand and work with numerical information as well as good problem-solvers under pressure.
Verbal Reasoning Test
A verbal reasoning test is a type of aptitude test that measures an individual's ability to understand and analyze written information.
The structure of a verbal reasoning test typically consists of a passage of text followed by a series of multiple-choice questions. The questions on a verbal reasoning test often require the test taker to identify the main idea, find supporting details, make inferences, and draw conclusions.
Verbal reasoning tests are important because they provide airlines with valuable information about an applicant's critical thinking and problem-solving skills. These skills are important in many roles, especially those that require frequent interaction with written materials.
Situational Judgment Test (SJT)
A Situational judgment test (SJT) is a type of psychological test that is used to assess an individual's ability to make decisions in different types of situations. The test is usually presented in the form of a written scenario, and the test-taker is asked to choose the most appropriate course of action from a set of options.
The SJT is considered to be a valuable tool for predicting success in different types of environments because it measures an individual's ability to reason and make sound judgments. Additionally, the SJT has been found to be effective at identifying individuals who are likely to engage in counterproductive work behaviors.
A personality assessment is a test used to measure an individual's personality. Many different factors can be assessed, including self-esteem, empathy, neuroticism, agreeableness, and conscientiousness.
Air Canada uses this type of assessment to help them understand an individual's strengths and weaknesses. They can also provide insight into how someone may react in different situations. Additionally, personality assessments can be used to help identify potential areas of growth or development for an individual.
Pilot Aptitude Tests (role-specific)
Most careers in the aviation industry will require pilots to take a pilot aptitude test, sometimes also called a pilots' selection test. This is a specialized type of aptitude test that measures a candidate's suitability for training and working as a commercial pilot. The tests usually have two parts: an aviation knowledge test and a psychomotor skills test.
The aviation knowledge test covers topics such as air traffic control, aircraft instruments, meteorology, and navigation. It is usually multiple-choice and taken on a computer. The psychomotor skills test measures your hand-eye coordination, multitasking ability, and reaction time. It is usually taken on a simulator or in a flight training device.
Pilot aptitude tests are important because they help to ensure that only the most suitable candidates are selected for training.
Air Canada's interview process is conducted with a range of behavioral questions which aim to assess your skills and experience. The main aim here is to match your skills to those mentioned in the job description. It's important to know your resume inside out and be able to talk about examples of the work experience and skills you've listed.
The STAR method is a useful strategy when being interviewed (Situation, Task, Action, Response.